If your deposit meets the scenarios that could possibly be retrieved in ▶ Can my incorrect deposit be retrieved? and you wish to submit a recovery request, please contact us here and provide the following information:
- Token name
- Withdrawal/Deposit address
- Transaction ID
- Memo/Tag(If applicable)
Please note that WOO X cannot always guarantee a successful outcome. Not all deposits are recoverable.
- WOO X will initially evaluate and assess if the recovery is feasible. If it is decided that a recovery will be attempted, WOO X will attempt a recovery, but a successful outcome is not and cannot be guaranteed.
- 50 USDT(or equal value) recovery fee will be applied. The recovery fee will be deducted from the deposit that WOO X will credit to the customer's wallet.
- The recovery process is manual and will take up to 3-5 working days to complete, in some cases the process may be even longer.