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▶ Can my incorrect deposit be retrieved?

Support Staff
  • Updated on

Incorrect deposits that have a possibility of retrieval:

  1. The transaction is deposited to your WOO X account
  2. The transaction status is marked as confirmed or success on the blockchain
    • If it shows unconfirmed or failed, please contact the platform you withdrew the assets from.
  3. The deposit address is correct, but no or wrong memo/tag was input when it was required
  4. The assets were sent through a network that WOO X does not support
  5. Sending tokens that are not listed on WOO X

 

Incorrect deposit that cannot be retrieved

  1. The deposit address is a contract address
  2. Request submitted on behalf of others(WOO X account owner should submit their own request)
  3. The total value of the deposit is below 100 USDT

 

※ Note: Tokens sent through an unsupported network or the token is not listed may have a chance to be retrieved if WOO X supports the network or lists the token in the future.

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