1. I’ve made a withdrawal from WOO X to another exchange/wallet, but I haven’t received my funds yet. Why?
Transferring funds from an external platform to WOO X includes three steps:
- Withdrawal request on WOO X
- Blockchain network confirmation
- Deposit on the corresponding platform
Normally, a TxID (Transaction ID) will be generated within 30-60 minutes, indicating that WOO X has successfully broadcasted the withdrawal transaction.
However, it might still take some time for that particular transaction to be confirmed, and even longer for the funds to be credited into the destination wallet. The amount of required network confirmations varies for different blockchains.
For example:
- Bitcoin transactions are verified that your BTC is deposited into your corresponding account after reaching 1 network confirmation.
- All of your assets will be frozen temporarily until the underlying deposit transaction reaches 2 network confirmations.
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TxID (Transaction ID) to look up the status of the transfer of your assets by using a blockchain explorer.
Note:
- If the blockchain explorer shows that the transaction is not confirmed, please wait for the confirmation process to be completed. This varies depending on the blockchain network.
- If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully and we are unable to provide any further assistance on this matter. You would need to contact the owner/support team of the destination address to seek further help.
- If the TxID has not been generated 6 hours after confirming the withdrawal request, please contact our Customer Support for assistance and attach the withdrawal history screenshot of the relevant transaction. Please make sure you have provided the above information so the Customer Service agent can assist you in a timely manner.
2. How do I check the transaction status on the blockchain?
Log in to WOO X, click on [Account] -> [Wallet] -> [Withdrawal History] to find your cryptocurrency withdrawal record.