You can access the Identity Verification page from [ Account page ] → [Identity Verification] → click [Level Up]. You can also check your current verification level and status on the page.
[ Level 1 ] Verify Basic information and Scanning
Fill in the basic information into the form and complete the scanning verification. This process might take approximately 3-4 minutes.
Users can save personal information as a draft during the verification process. Kindly note that the fields marked (*) must be completed in all cases.
After filling in the personal information, please prepare your ID document for the scanning verification.
- ID: Original document, please don’t use a photocopy. Don’t cut the full ID document or use a filter
- Facial recognition: make sure that the lighting is sufficient and do not wear hats, glasses, or use filters.
- Acceptable ID type - Please make sure you use one of the supported ID types while completing the scanning verification.
[ Start verification ]
Once you select the region, you will see the acceptable ID types in this session.
[ Send the link to your email or scan the QR code - Use the camera to take a photo of your ID document ]
[ Facial scanning ]
After completing the scanning verification, kindly note that the WOO X compliance team will take between 1-3 working days to review. An email will be sent to notify you that your application has been verified. Note: Some special cases may take more than 3 days.