You can access the Identity Verification page from [Account page] → [Identity Verification] → click [Level Up]. You can also check your current verification level and status on the page.
Please note, in compliance with local regulations, we specifically require users from Canada, Russia, Taiwan, and Ukraine to verify accounts straight from Level 0 to Level 2.
[Level 1] Verify Basic information and Scanning
Fill in the basic information into the form and complete the scanning verification. This process may take approximately 3-4 minutes.
Users can save personal information as a draft during the verification process. Kindly note that the fields marked (*) must be completed in all cases.
After filling in the personal information, please prepare your ID document for the scanning verification.
- ID: Original document, please don’t use a photocopy. Don’t cut the ID document, don't use a filter
- Facial recognition: make sure that the lighting is sufficient and do not wear hats, glasses, or use filters.
- Acceptable ID type - Please make sure you use one of the supported ID types while completing the scanning verification.
Once you select the region, you will see the acceptable ID types in this session.
[Send the link to your email or scan the QR code - Use the camera to take a photo of your ID document]
After completing the scanning verification, kindly note that it can take between 1-3 working days for WOO X compliance team to review your application. An email will be sent to notify you, that your application has been approved.
Note: Some special cases may take more than 3 days.