If you didn't receive SMS verification codes, please check the following steps:
- Ensure you have a strong cell phone signal.
- Check that your SMS mailbox has sufficient space to receive new messages.
- Ensure that you don’t have any SMS filtering services which may be blocking any incoming messages.
- Check that SMS messaging has not been disabled on your cell phone.
- Call your telecom service provider to confirm whether the phone number was DND(Do-Not-Disturb）
- Please try restarting your mobile phone.
If you have followed the steps above and still cannot receive SMS verification codes, please contact us:
- Please email support@woo.network or submit the ticket to the team.
- We will reply and conduct the verification manually in the case. Here’s the information:
- Full Legal name
- Current Address
- Purpose of the account
- Phone number & Mobile bill (Follow the POA rules)
- Please refer to the link to complete the scanning verification
- The legal compliance team will review the application promptly, and users will be informed once the process is complete.