Support Staff
- Total activity 552
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Activity overview
Latest activity by Support Staff-
Support Staff created an article,
Order entries (X, Y, and Z)
WOO X offers three different types of order entry for traders to adjust their positions quickly in various scenarios. Traders can use different order entries according to their needs on the customi...
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Support Staff created an article,
[ WOO X ] 05-23 System upgrade Extension
Dear Traders, In order to provide more stable quality and service, WOO X’s ongoing system upgrade will be extended by 1 hour. It’s expected to resume at around 07:00 (UTC) on May 23rd. Our team i...
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Support Staff created an article,
WOO X incident transparency report — May 16th, 2022
On May 16, in efforts to satisfy the requests of traders, WOO X resumed the trading of LUNA/USDT, a trading pair that had been delisted for failing to meet liquidity standards in the wake of the US...
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Support Staff created an article,
[WOO X Announcement] Resumption of LUNA/USDT trading pair
Dear Traders, WOO X will resume the spot trading of LUNA/USDT at 10:00 (UTC) on May 16th. Deposits and withdrawals are under suspension due to network congestion. WOOX will keep evaluating and mon...
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Support Staff created an article,
[WOO X Announcement] Suspension and delisting of LUNA-PERP market (updated)
Dear Traders, Due to the volatility of LUNA and the decimal restrictions of LUNA-PERP, WOO X will take the following preventive measures for LUNA-PERP: WOO X will suspend trading of LUNA-PERP at ...
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Support Staff created an article,
[WOO X] Announcement of Futures trading parameters adjustment
Dear Traders, In order to improve the trading experience on WOO X, certain risk management parameters are being adjusted. Price scope is a feature that limits the price an order could be placed at ...
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Support Staff created an article,
[WOO X] Announcement of the 2022-05-13 System Upgrade Postponed
Dear Traders, Due to volatile market conditions, the scheduled system upgrade that was originally scheduled at 04:00 AM (UTC) on May 13th will be postponed. It is our utmost priority to ensure that...
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Support Staff created an article,
[WOO X] LUNA parameters adjusted and disabled for collateral
Dear Traders, Due to the volatility and UST de-pegging, WOO X is making some adjustments to how LUNA can be used. WOO X will monitor the situation, such as the instability of the LUNA market price...
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Support Staff created an article,
▶ Stop Limit and Stop Market orders
If you want to start actively trading rather than HODL, you will likely need to use more than market orders. A stop-limit order gives you more control and flexibility. The concept can be confusing ...
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Support Staff created an article,
[ WOO X ] Temporary Suspension of LUNA Deposits and Withdrawals
Dear Traders, WOO X is pausing the Deposits and Withdrawals of LUNA. Further announcements will be made once we are able to restore full services. We appreciate your continued support! WOO X Tea...