Support Staff

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  • ▶ How to Deposit Assets on WOO X?

    Cryptoassets have decentralized and irreversible characteristics. If the token has been sent to the wrong address, the total amount is lower than the minimum deposit amount, or with no or wrong mem...

  • ▶ Insurance fund and liquidation

    ▶ Insurance fund: Insurance funds are pools of funds set up by WOO X to cover losses that may occur due to unexpected events, such as liquidations in futures trading. It acts as a defense against c...

  • ▶ Can I deposit or withdraw to/from the smart contract address?

    Sending and receiving assets to the smart contract address is currently supported only for ETH and EOS networks. Unfortunately, you cannot deposit or withdraw tokens using the TRX network. WARNING!...

  • ▶ General rules - margin trading

    Balance and deposit/withdrawal You can deposit cryptocurrency as collateral before margin trading begins, like USDT, BTC, and ETH. WOO X defines the collateral ratio for each token, which represen...

  • ▶ Can I instant unstake WOO Tokens in the staking program?

    Users can pay extra fees to instantly unstake WOO tokens with a 5% fee. Please select the checkbox of Instant unstake, you can see how much the fee will be charged in this instant unstake.

  • ▶ Account page overview

    The account page allows you to check all your account information and enable various features on WOO X. To introduce you to all the functionality on this page, let’s start with the first tab on the...

  • ▶ Risk management

    Risk management is an essential component of trading. Traders need to pay close attention to several perspectives, such as The Futures maintenance margin ratio Account margin ratio Available colla...

  • ▶ Registration

    Registration is required as a first step to access trading and staking features on WOO X. Please follow the instructions below to register. Go to https://x.woo.network/ and click [Register Now] a...

  • ▶ WOO X Introduction

    [Getting started with WOO X] WOO X is fully compliant with applicable anti-money laundering ("AML") laws, please complete the identity verification to enjoy the services and benefits. Please Enabl...

  • ▶ When can I receive the commission from referees?

    All commissions will be distributed to the user's spot wallet daily at 00:00 UTC, which is the user's total commission from the previous day. The commission will be calculated and distributed in US...