Support Staff
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Recent activity by Support Staff-
▶ How to complete Level 1 identity verification?
You can access the Identity Verification page from [Account page] → [Identity Verification] → click [Level Up]. You can also check your current verification level and status on the page. Please no...
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▶ Individual Account KYC Introduction
WOO X is fully compliant with applicable anti-money laundering ("AML") laws. As such, Know Your Customer (KYC) due diligence is conducted when onboarding any new customer. WOO X has officially impl...
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Announcing the Implementation of KYC Identity Verification
Dear Traders, WOO X will launch KYC Identity Verification services for all WOO X users at 02:00 AM on Jun 17, 2021(UTC). We encourage all users to complete the KYC Identity Verification process....
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Resumption of deposits and withdrawals of XLM (Stellar)
The affected deposit and withdrawal services of XLM (Stellar) are now available. Thank you for your patience and support! WOO X Team
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WOO X will support the Ethereum (ETH) network's Shapella upgrade
Due to the Ethereum (ETH) network’s Shapella upgrade, WOO X is scheduled to pause the deposits & withdrawals of all tokens via the Ethereum (ETH), Optimism (OP) and Arbitrum (ARB) networks on April...
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Network confirmation adjustment for multiple tokens - Mar 30, 2023
As part of ongoing efforts to improve wallet infrastructure and efficiency, WOO X will adjust the blockchain network confirmations for multiple tokens on Mar 30th, 2023 3:00 AM UTC. This affects th...
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Wallet support ending for 6 tokens on Mar 22, 2023
Following the delisting of several low volume tokens, WOO X will discontinue the wallet service for the following tokens on March 22nd, 02:00 AM (UTC): AUDIO LINA OMG SKL TRB REEF Please note: D...
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Wallet support ending for 5 tokens on Mar 15, 2023
Following the delisting of several low-volume tokens, WOO X will discontinue the wallet service for the following tokens on March 15th, 02:00 AM (UTC): ALICE BADGER BAL BNT C98 Please note: Depo...
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Updates on the Stargate Finance (STG) contract swap
As StargateDAO canceled plans to reissue the STG token, WOO X will not support the previously proposed Stargate Finance (STG) contract swap on Ethereum (ERC20). Please note: Deposit and withdrawal...
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WOO X maintenance and system upgrade - Mar 21, 2023 (updated)
WOO X will be temporarily unavailable due to a scheduled system upgrade. Traders will not be able to access WOO X during this system upgrade. The upgrade is expected to last 4 hours on March 21st ...