Support Staff

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Activity overview

Latest activity by Support Staff
  • Support Staff created an article,

    (old) LUNA updates and (new) LUNA airdrop

    Dear Traders, WOO X will support the Terra network airdrop and naming standards. To distinguish between new and old LUNA tokens, after June 10th, the (old) LUNA will be renamed to "LUNC", and (new)...

  • Support Staff created an article,

    New futures listing of OP-PERP

    Dear Traders,   WOO X has officially launched OP-PERP with up to 20x leverage. Trading of OP-PERP is available now. Traders can find these trading pairs here: Trading Page - Future Market Page ...

  • Support Staff created an article,

    Information regarding LUNA trading data and renaming

    Dear Traders, As Terra proceeds to create a new chain, "Terra 2.0", the current Terra Chain has been rebranded as Terra Classic, and (old) LUNA will be renamed to LUNC (Reference: new UST/LUNAC Rev...

  • Support Staff created an article,

    ▶ How to download a trading history file?

    To download the trading history file simply navigate to My Account -> Orders and find the 'Download History' button to get a .csv file with your Order History. Note: Only the last 90 days of order ...

  • Support Staff created an article,

    Order entries (X, Y, and Z)

    WOO X offers three different types of order entry for traders to adjust their positions quickly in various scenarios. Traders can use different order entries according to their needs on the customi...

  • Support Staff created an article,

    System Upgrade Extension - May 23, 2022

    Dear Traders,   In order to provide more stable quality and service, WOO X’s ongoing system upgrade will be extended by 1 hour. It’s expected to resume at around 07:00 (UTC) on May 23rd.   Our team...

  • Support Staff created an article,

    WOO X incident transparency report — May 16, 2022

    Dear Traders,   On May 16, in efforts to satisfy the requests of traders, WOO X resumed the trading of LUNA/USDT, a trading pair that had been delisted for failing to meet liquidity standards in th...

  • Support Staff created an article,

    Resumption of LUNA/USDT trading pair

    Dear Traders,  WOO X will resume the spot trading of LUNA/USDT at 10:00 AM (UTC) on May 16, 2022. Deposits and withdrawals are under suspension due to network congestion. WOOX will keep evaluating ...

  • Support Staff created an article,

    Suspension and delisting of LUNA-PERP market (updated)

    Dear Traders,  Due to the volatility of LUNA and the decimal restrictions of LUNA-PERP, WOO X will take the following preventive measures for LUNA-PERP: WOO X will suspend trading of LUNA-PERP at ...

  • Support Staff created an article,

    Futures trading parameters adjustment

    Dear Traders, In order to improve the trading experience on WOO X, certain risk management parameters are being adjusted. Price scope is a feature that limits the price an order could be placed at ...