Support Staff
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Recent activity by Support Staff-
▶ Withdrawals limit and fees
Note: Please check the most recent data listed on each withdrawal page for the withdrawal fees. NO. Coins Minimum Withdrawal Withdrawal Fees Block Confirmation Network 1 1INCH 24 12 12 ERC20 ...
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▶ Trading Rules
USDT Market Minimum Trade Amount Maximum Market Order Amount Minimum Order Size Min Price Movement Min Quantity Movement 1INCH 0.1 756,788 1 0.0001 0.01 AAVE 0.005 23,592 1 0.01 0.0001 A...
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▶ Collateral ratio and IMR factor (Institutional Account)
Collateral ratio WOO X will set a collateral rate (discount) for each token based on a unique algorithm, taking the liquidity and volatility of each token into reference. WOO X will calculate the a...
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▶ Institutional Account and API Documents
Account Registration and Verification Please register an account with your email address and reach out to your account manager to upgrade your account to institutional. After the upgrade, you can l...
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▶ Stop Limit and Stop Market Orders
NOTE: You need to open a position and then set another 'stop limit' order, which can act as a StopLoss or TakeProfit.If you want to start actively trading rather than HOLD, you will likely need to ...
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▶ How to download a trading history file?
To download the trading history file simply navigate to My Account -> Orders and find the 'Download History' button to get a .csv file with your Order History. Note: Only the last 90 days of order ...
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▶ IMR Factor and threshold
WOO X uses Futures IMR Factor to calculate the available leverage in margin and threshold for large positions. The larger the position, the lower the actual leverage can be used. If your position ...
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▶ How to find the Discord ID for WOO VIP Program?
To find your unique Discord ID, open Discord via a web browser or the official Discord App. Click on ‘User Settings’ (the cog wheel next to your avatar at the bottom of the page) Head to the ‘Adva...
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▶ Futures order limits
To prevent abnormal issues with Futures, WOO X has set up the order limits, price range, and price scope: Minimum order size: The minimum quantity you can place for certain trading pairs. Maximum ...
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WOO X Maintenance and System Upgrade - Jul 28, 2022
Dear traders, WOO X will be temporarily unavailable due to a scheduled system upgrade. Traders will not be able to access WOO X during this system upgrade. The upgrade is expected to last 3 ho...